Sometimes, you get lucky with a Google search.

I found the MIT graduate program in Science Writing while deciding whether to become an infectious disease doctor or continue the unexpected success I’d found as a nationally recognized poet. The program promised to combine two of my favorite things — making complex ideas accessible, and connecting with people through story. That’s where my career began: translating complexity into clarity.

Since then, I’ve spent nearly two decades helping one of the nation’s largest health systems transform how patients connect with care. As Chief of Consumer Digital Solutions for Northwell Health, I led teams of designers, engineers, and strategists to build digital experiences that made care more connected, compassionate, and human.

Now, I’m exploring what comes next.

As a writer, advisor, and consultant, I work with organizations that want to bridge empathy and technology — whether through patient experience strategy, digital governance, or understanding how AI is reshaping human connection in healthcare. My work sits at the intersection of design, systems thinking, and narrative: helping leaders see how digital transformation can serve meaning as much as metrics.

I believe technology should amplify, not replace, the human connection at the heart of care.