Speaking & Writing

I write and speak about the space where technology meets humanity — how systems evolve, how people adapt, and how empathy can scale through design.

Recent topics include:

  • AI and the Future of Patient Experience

  • Designing for Digital Empathy

  • Governing the Human Side of Transformation

  • Building Trust Through Transparency and Data

  • The Emotional Architecture of Leadership

Selected Talks & Appearances

  • AI and the Patient Experience — Salesforce Webinar, 2024

  • Diagnosing Healthcare: Why Is This So Hard? — Keynote, Conference on Systems Engineering Research, 2023

  • Reimagining the Patient Experience — American Telehealth Association, 2020

  • Designing the Consumer Experience — HIMSS, 2020

Publications & Press

  • Healthcare IT News, The Big Unlock, Relentless Healthcare Value, US News & World Report, and others.

Book Emily to Speak